Job Posting

THE POSITION - HIGH LEVEL OVERVIEW:
 

• Patron Loyalty - From first-time attendee to subscriber to donor – create strategies to make patron engagement stronger and more enduring
• Build Capacity & Retention - leverage a strong single ticket campaign into subscription success
• Campaign Planning - tackle ambitious revenue goals for the company’s subscription, single ticket, membership, and annual fund campaigns
• Strengthen Strategy - maximizing revenue from every paid transaction, while using price to optimize demand and cultivate patron loyalty
• Box Office Management – lead the Pan Provincial Box Office team to higher levels of success

KEY RESPONSIBILIITIES & DUTIES:
 

• Guides the Pan Provincial Box Office staff as the primary point of contact between the general public (our patrons and donors) to ensure that all customers of Alberta Ballet receive exemplary customer service
• Work closely with the Development and Marketing Departments to strengthen patron loyalty
• Working closely with the Marketing Department, oversees all aspects of sales to support subscription, single ticket and group sale campaigns
• Evaluates & recommends pricing adjustment, packaging, promotions and policies for optimal profitability
• Trains and supports and trains box office representatives on all appropriate policies, procedures, and Tessitura application – knowledge of Tessitura is essential to the role
• Schedules staffing for optimal box office operations
• Leads the Box Office staff in ensuring Tessitura implementation is utilized to its fullest, tracking and reporting regularly on consumer trends, sensitivities and feedback
• Works with the Box Office staff to create and maintain subscription packages, subscriber roll over, events, venues, price charts, and performance charts in Tessitura
• Makes recommendations to the Executive team regarding season and subscription structure based on patron insights.
• Oversees regular database and price map clean up Liaises with the Finance Director to design and maintain efficient systems for transfer of sales and revenue data to finance department
• Ensures that all box office data entry aligns with business rules to support those systems
• Reconciles and balances individual batches
• Works with external consultants as needed on Tessitura customization, trouble shooting and training.
• Assists with Tessitura data management, list pulls and analysis
• Works closely with the Front of House Manager during shows and at other times to ensure seamless delivery of customer service between box office and front of house staff
• Attends performances as necessary to manage customer experience. Scheduled evening and weekend work required
• Troubleshoots network and software problems when IT Manager is not available
• Hires and manages Box Office team across two locations: Calgary and Edmonton

Alberta Ballet offers a dynamic, professional and rewarding work environment.
 
All applicants are thanked for their interest in Alberta Ballet. Only those candidates selected for an interview will be contacted. Please forward your résumé in confidence by June 12th, 2015:
 
Alison Geskin – Director, Development and Communications
alisong@albertaballet.com or fax: 403.245.6573