Responsibilities
Reporting to the Assistant Manager, Visitor Services, and under the supervision of the Team Leaders, the Hosts work in the museum galleries where they will greet visitors, ensure the security of visitors and the exhibits, and provide general information concerning services, programs and exhibitions.
There are bilingual and unilingual (English) opportunities available, full-time and part-time.
Please note that, if selected, candidates will be responsible for their own travel costs to the interview location. Relocation costs will not be provided.
· Greet visitors
· Provide visitors with general information concerning services, programs and exhibits; assist visitors with their questions by referring them to the appropriate resources (e.g., Team Leader, Program Interpreter)
· Provide directions and assists with wayfinding
· Ensure the security of the visitor and of the exhibits
· Maintain a safe environment and acts as a first point of contact to escalate security matters to the appropriate staff member
· May assist a visitor with the use of mobile applications
· Contribute to team efforts by accomplishing related results as needed
· Perform other duties as assigned
Qualifications
Requirements for this position are as follows:
Skills and Knowledge – Required
· Minimum of 1 year of experience working in customer service
- Demonstrated experience working as part of a team
- For bilingual positions: ability to communicate verbally in both official languages (English and French)
- Available to work shifts (weekdays, weekends, evenings and general holidays);
Skills and Knowledge – Desired
· Knowledge of general security practices
- Experience in the tourism/hospitality industry
- Ability to communicate in additional languages
- Relevant and similar experience in a related organization (e.g., museum or other not-for-profit organization or tourism industry)
Attributes
· Excellent communication skills with the ability to remain calm and unbiased
- Ability to work both independently or collaboratively in a team oriented environment
- High level of attention to detail; ability to exercise sound judgment
- Polite, positive, attentive, kind and caring
Working Conditions & Physical Demands
· Flexible hours of work, including weekdays, weekends, evenings and holidays
- Required to wear a Canadian Museum for Human Rights issued uniform
- A considerable amount of standing and walking is required, or the ability to remained stationed in one area
- Work is in an open public environment
Application Procedure
Interested applicants should submit a letter of interest and a current resume through the museum’s Career page at www.humanrights.ca. The closing date is May 2, 2014.
The CMHR encourages diversity in all aspects of its operations. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact us at info@museumforhumanrights.ca to make your accommodation request.
All applicants will receive a confirmation of the receipt of their application. We thank all applicants for their interest, however, only those selected for an interview will be contacted.