Job Posting

Director, Customer Experience

Halifax Public Libraries is currently accepting applications for a dynamic leader to become our next Director, Customer Experience.

Each day at Halifax Public Libraries will bring new rewards and challenges. Your skills and experience will make you a key part of our team. Like us, you are people centric and purpose driven.
The Director, Customer Experience is responsible for delivering excellence across a broad portfolio of library services at Halifax Public Libraries. Together with the Director, Service Innovation, they are responsible for providing strategic leadership in branch services and programming and community engagement, and has direct oversight of two of the four districts.  This role also has responsibility for the strategic leadership of collections and access services, including acquisitions, cataloguing, processing, delivery, home services; and volunteer services. 

An integral member of the Executive Leadership Team, the Director, Customer Experience works closely and collaboratively with all senior leaders, particularly those responsible for Service Innovation, Strategy, and Facilities. Together with the Director, Service Innovation, this position co-leads the Service Excellence Team charged with driving innovation and establishing service goals and objectives that are aligned with the overall vision and direction of Halifax Public Libraries.

The Director, Customer Experience is instrumental in delivering key objectives in HPL’s strategic plan and serves as an organizational champion, internally and externally, for upholding intellectual freedom as a foundation of the public library. They are committed to bringing an equity focus to the work of the portfolio by seeking to understand and break down barriers to access and increase inclusion in library spaces and services.

To learn more about this opportunity please review the Director, Customer Experience Opportunity Brief

Halifax Public Libraries is committed to employment equity. We encourage all qualified persons to apply and self-identify on your electronic application.

Screening of candidates will begin on October 11, but the posting will stay open until position is filled. We thank you for your interest in employment with Halifax Public Libraries, however, only those candidates selected for an interview will be contacted.

Hourly Wage, Salary or Salary Range: 
$114, 365.52 - $133,791.50
Application Deadline: 
Saturday, December 31, 2022
Type of Work: 
Full Time
Nova Scotia
Education Level: 
University (Graduate)
Prefered Method(s) of Application: 
Apply Online

Employer Details

Halifax Public Libraries

Hannah Ching
Halifax Public Libraries
60 Alderney Drive
Dartmouth, NS B2Y 4P8